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Privacy Policy

Last updated: November 07, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We are committed to protecting Your privacy. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Application refers to ContactHive, the mobile software application provided by the Company.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Obsidian IT Consulting SRL, Boulevard Lambermont 225 Boite 2, 1030 Bruxelles, Belgique.
• Country refers to: Belgium
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Application and the Website.
• Usage Data refers to data collected automatically about how the Application is used.
• Website refers to ContactHive, accessible from http://contacthive.app
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Data Collection and Use

Website

Our Website does not use cookies or tracking technologies. We do not collect any personal information when You visit our Website. Your visit is completely anonymous.

Mobile Application

When You use our mobile Application, We collect limited Usage Data through Google Analytics. This data collection is solely for the purpose of improving the Application.

Usage Data Collected

Through Google Analytics, We may collect the following information:

• Device type and operating system
• Application usage patterns (which features are used and how often)
• Application performance data (crashes, errors)
• Approximate geographic location (country/city level only)

How We Use Your Data

The Usage Data We collect is used exclusively to:

• Improve the Application: Understanding how users interact with the Application helps us identify areas for improvement and prioritize new features.
• Fix bugs and crashes: Performance data helps us identify and resolve technical issues.
• Enhance user experience: Usage patterns help us optimize the Application's interface and functionality.

Data Sharing

We do not sell, rent, or share Your personal data with third parties for marketing purposes.

The only third party that processes Your Usage Data is:

• Google Analytics: We use Google Analytics to collect and analyze Usage Data. Google processes this data on our behalf according to their privacy policy. You can learn more about how Google uses data at https://policies.google.com/privacy

Data Retention

Usage Data collected through Google Analytics is retained for a period of 26 months, after which it is automatically deleted. This retention period allows us to analyze trends and improve the Application over time.

Your Data Protection Rights

Under data protection laws, You have the following rights:

• The right to access: You have the right to request copies of Your personal data.
• The right to rectification: You have the right to request that We correct any information You believe is inaccurate.
• The right to erasure: You have the right to request that We erase Your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that We restrict the processing of Your personal data, under certain conditions.
• The right to object to processing: You have the right to object to Our processing of Your personal data, under certain conditions.
• The right to data portability: You have the right to request that We transfer the data that We have collected to another organization, or directly to You, under certain conditions.

If You make a request, We have one month to respond to You. If You would like to exercise any of these rights, please contact Us at the email address provided at the end of this Privacy Policy.

Security of Your Data

The security of Your data is important to Us. While We strive to use commercially acceptable means to protect any data We collect, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Data Transfer

Your information, including Usage Data, may be processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This means that this information may be transferred to — and maintained on — computers located outside of Your jurisdiction where data protection laws may differ.

Your consent to this Privacy Policy followed by Your use of the Service represents Your agreement to that transfer.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: al@obsidian-it.be